Dispatch & Shipping

Please note that all of our products are custom made to order, with an estimated lead time of 10 working days from order to delivery.

Shipping is via either Royal Mail, Evri or DPD.

Returns

Unfortunately, as all of our products are custom made to order, we are unable to accept returns at this time unless a product is faulty. Faulty products will be replaced free of charge or refunded provided they are returned.

Should a product arrive faulty please get in contact with the team at support@byoliverose.com and we will aim to replace or refund the faulty product as soon as possible.